Write to hello@getreturnvault.com. A human answers, usually within a day.
Lay the receipt flat, avoid shadows across it, and fill the frame with the paper. Long receipts read better in two photos than one. You can always correct anything before saving, or tap “Enter it by hand”.
Windows come from published store policies and are estimates. Check the Policies screen to see what is being applied, and switch on any memberships you hold in Profile — those genuinely change your deadline. Always confirm anything with real money on it against the store’s current terms.
Check that notifications are allowed for ReturnVault in your phone’s Settings, then confirm your reminder days are selected in Profile.
Profile, then Export as JSON. That file contains everything, and it is yours.
Profile, then Erase everything. It removes every receipt, item and photo from the device and cannot be undone. Deleting the app does the same.
No, and we never ask for them. ReturnVault has no connection to your store accounts.
Tell us your device, iOS version, and what you were doing when it went wrong. Screenshots help. Send it to hello@getreturnvault.com.